Ordering
How do I place an order?
Choose a product, add it to your bag and check out securely. Start with the collection.
Can I change or cancel my order?
Orders ship within 24 hours, so email support@modexv.com right away. We can change or cancel an order only if it has not shipped yet.
How do I know my order was received?
After you pay, you will see an order confirmation page. Keep your order number handy, and contact support if anything looks wrong.
What payment methods are accepted?
Payments are processed securely by Stripe. The payment options available to you are shown at checkout.
Products
Which MODE XV product is right for me?
Choose Pomade for strong hold with natural shine, or Texture Powder for matte volume and texture.
What is the difference between Pomade and Texturizing Powder?
Pomade is a water-based styler for definition and natural shine. Texture Powder adds matte volume and texture without residue. See each product page for details.
Where can I find ingredients?
Ingredients and sizes are listed on the Pomade and Texture Powder pages.
How do I use the products?
Each product page includes directions: Pomade and Texture Powder.
Are MODE XV products suitable for everyday use?
MODE XV presents these products as essentials for everyday styling. Review each product’s directions and ingredient list, and stop using a product if irritation occurs.
Shipping
Where does MODE XV ship?
We currently ship within the United States using USPS. See Shipping & Delivery.
How much is shipping?
Shipping is free on orders over $30. On smaller orders, shipping is calculated at checkout before you pay.
How long does order processing take?
Orders ship within 24 hours on business days. Orders placed on weekends or holidays ship the next business day.
How long does delivery take?
Usually 3 to 5 business days after your order ships, depending on the USPS service and your location. These are estimates, not guarantees.
How do I track my order?
When your order ships, you will receive tracking information by email so you can follow your package with USPS.
What happens if my package is delayed or lost?
Once a package is handed to USPS, MODE XV is not responsible for packages lost, stolen or damaged in transit. Email support@modexv.com with your order number and we will share the tracking and shipment details. See the Shipping Policy.
Returns
What is the return window?
You have 7 days from delivery to return an item.
What condition must products be in?
Only unopened products in their original packaging can be returned. Opened or used products cannot be returned.
How do I request a return?
Email support@modexv.com within 7 days of delivery with your order number. We will send return instructions. See Returns.
Who pays for return shipping?
The customer pays the shipping cost to return an item. If we sent the wrong item, email us within 7 days with a photo and we will make it right.
When will I receive my refund?
Approved refunds go to your original payment method within 5 to 10 business days after we receive and inspect your return. See the Return & Refund Policy.
Account
Do I need an account to order?
No. You can check out without creating an account. See Account.
How do I find my order?
Check your email for your confirmation and tracking information. See Orders.
Where can I see previous orders?
Online order history is not available, so keep your confirmation email. If you need details about an earlier order, contact support.
Support
How can I contact MODE XV?
Email support@modexv.com or visit the Contact page.
What are customer-support hours?
Mon - Fri: 9:00 - 6:00 CST. Weekends and holidays: closed.
Where is MODE XV located?
Mode XV, 2201 S Haine Dr, Harlingen, TX 78550, United States.
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